Updated at: 26/10/2025
Welcome to Naviya!
Naviya Labs ("we", "us", and/or "our") operates the Naviya mobile and web applications, including www.naviya.chat(the "Apps" or the "Website"), and other related services (collectively, the "Services").
We care about the protection and confidentiality of your information. When you use the Apps, you may provide information during your conversations with your Naviya AI chatbot. We process this information only as described in this Privacy Policy, such as to allow you to have individualized and safe conversations and interactions with your AI chatbot and to allow your AI chatbot to learn from your interactions to improve your conversations. We may also use information about your visit to our Website to promote our Services, but we will never use or disclose the content of your conversations for marketing or advertising purposes.
If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible at Naviya unless otherwise defined in this Privacy Policy.
For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to P. The information that we request will be retained by us and used as described in this privacy policy.
The app does use third party services that may collect information used to identify you.
Through your use of the Services, you may provide us with the following information:
We automatically log the following information about you, your computer or mobile device, your network, and your interactions over time with our Services and our communications:
Our advertising partners may also use such technologies to collect limited information about your device and interactions with the Services, such as the links you click, pages you visit, IP address, advertising ID, and browser type, but they will never have access to your conversations or other content you submit through the Apps.
We and our service providers use cookies, scripts, or similar technologies to manage the Services and to collect information about you and your use of the Services. These technologies help us to recognize you, customize or personalize your experience, offer additional products or services to you, and analyze the use of our Services to make it more useful to you. These technologies may also allow us to collect demographic and statistical data and provide this information to our service providers to help deliver their services. Most internet browsers allow you to remove or manage cookie functions and adjust your privacy and security preferences. Please note, however, that disabling our cookies may mean that you may not be able to take full advantage of our services.
In accordance with this Privacy Policy, personal data is processed by Naviya Labs. As a data controller in line with the basic principles named here: (1) being in accordance with law and good faith, (2) being accurate and, where necessary, up-to-date, (3) being processed for specific, explicit and legitimate purposes, (4) being limited for the purpose for which they are processed and data minimization; and (5) being stored for the period stipulated in the relevant legislation or required for the purpose for which they are processed.
We use your information for the following purposes:
We disclose your information to companies and individuals that provide services on our behalf or help us operate the Services or our business (such as hosting, information technology, customer support, email delivery, and website analytics services). We also disclose information to companies that provide marketing services on our behalf, but we do not disclose the content of your conversations for marketing or advertising purposes. For example, we may disclose your email address to marketing service providers to deliver our marketing emails to you on our behalf and to help us identify other individuals who may be interested in our services. We require these marketing service providers to agree not to use your email address for any other purpose.
We may disclose aggregate information to professional advisors, such as lawyers, auditors, bankers, and insurers, where necessary in the course of the professional services that they render to us.
We disclose information about visitors to our Website, such as the links you click, pages you visit, IP address, advertising ID, and browser type to advertising companies for interest-based advertising and other marketing purposes. Disclosing this information allows us and our advertising partners to target and serve advertising to you and others. We will never disclose your conversations or any photos or other content you provide within the Apps to our advertising partners or use such information for marketing or advertising purposes.
If we are involved in strategic transactions, reorganization, bankruptcy, receivership, or transition of service to another provider (collectively a "Transaction"), your Personal Information and other information may be disclosed in the diligence process with counterparties and others assisting with the Transaction and transferred to a successor or affiliate as part of that Transaction along with other assets.
Naviya processes your data using computers and/or other IT enabled tools. Naviya takes technical and organizational measures to ensure the information is processed in a manner that ensures appropriate security of information, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage. For example, Naviya uses verified contractors that might have access to the data. We also guide and train our personnel to process your data securely according to our internal data protection policies.
All transmitted data is encrypted during transmission. All stored data is maintained on secure servers. Access to stored data is protected by multi-layered security controls, including firewalls, role-based access controls, and passwords.
While we use reasonable commercial efforts to protect the data, no technology, data transmission, or system can be guaranteed to be 100% secure. In the event of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to your data, we will notify you as soon as we spot the issue.
We may employ third-party companies and individuals for the following reasons:
We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
These Services do not address anyone under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If we discover that a child under 16 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.
This policy is effective as of 2025-10-26
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at naviya.labs@gmail.com