Updated at: 2026-03-19
Welcome to Naviya!
This Fulfillment Policy ("Policy") governs your use of Naviya and the software, content, and services (collectively, "Services") offered through: our website www.naviya.chat and its subdomains (the "Website"), our mobile app Naviya for iOS and Android (the "Apps").
Please read this policy carefully before you start using the Services.
Generally, all fees paid are non-refundable and non-exchangeable, unless otherwise required by applicable law.
For subscriptions made on our website, you are eligible for a refund if you cancel your subscription within 14 days of purchase and have not sent more than 20 messages.
For subscriptions made through the Apple App Store or Google Play Store, cancellations and refunds must be requested directly from Apple or Google.
To request a refund, please contact us at naviya.labs@gmail.com with your purchase details.
Due to the digital nature of our services, we do not offer returns. The services are considered "used" after purchase.
You can cancel your subscription at any time. To cancel, please follow the instructions in the app or on our website.
If you cancel your subscription, you will continue to have access to the Services until the end of your current billing period. We do not provide refunds or credits for any partial subscription periods.
Deleting your account will also automatically cancel any active subscriptions to prevent future charges.